Frequently Asked Questions

This is a list of our most Frequently Asked Questions.

• Where is Mapel Boutique located?
• What are Mapel Boutique's return and exchange policies?
• What methods of payment does Mapel Boutique accept?
• What are Mapel Boutique's shipping charges?
• What are Mapel Boutique's store hours?
• What kind of personal shopping services does Mapel Boutique offer?
• What is Mapel Boutique's 'Give Back' program?

Where is Mapel Boutique located?

Mapel Boutique is your local boutique with five storefront locations; our headquarters in Lake Oswego, plus locations in West Linn, Bethany Village and Sherwood, Oregon, and our Washington state location can be found in Vancouver/Camas.

What are Mapel's return and exchange policies?

Return/Exchange Policy

Mapel Boutique wants to ensure you are satisfied with your purchase.

Full price products purchased in-store or online may be returned within 10 days of purchase/delivery. Return tender will be as per original form of payment (cash, credit, gift, etc.) All items must be in new/unworn condition with tags attached.

In-store or online purchases of full price product that have exceeded 10 days, but are returned within 30 days will be issued store credit in the same amount. Store credit does not expire and can be used at any locations. 

 All Sale items are FINAL SALE.

Online Purchases

Online purchases may be returned to any of our six locations.  If you live outside of our local area and need to ship your product back, please mail your return to:

Mapel Boutique
390 N State Street, Suite 124
Lake Oswego, OR 97034

Upon receipt of your return (with the original receipt) a customer service representative will contact you to issue money or store credit back. 

What methods of payment does Mapel accept?

We accept all major credit cards including VISA, Mastercard, AMEX, Discover and Apple Pay. In addition we accept PayPal, Shop Pay, Google Pay, Amazon Pay and Facebook Pay online.

What options does Mapel offer for shipping and delivery?

Free Local Delivery

Mapel Boutique offers free local delivery for web orders on Mondays & Thursdays!  Delivery area includes: Lake Oswego, West Linn, Oregon City, Wilsonville, Sherwood, Tigard, Tualatin, Beaverton, Portland, Camas and East Vancouver.  Place your order by 12pm on Monday and you’ll receive your order at your doorstep later that day!  Orders placed after 12pm on Monday will be delivered on Thursday.  Place your order by 12pm on Thursday and you’ll receive your order later that day.  Orders placed after 12pm on Thursday will be delivered on Monday.  Some holiday exceptions, please check Mapel Boutique’s Instagram and Facebook pages for updates. 

Free Shipping

For our customers outside of local delivery areas, Mapel Boutique offers free First Class and Priority Ground Shipping. When available a tracking number will be supplied. Orders typically ship within 3 days of receipt.

What are Mapel's store hours?

Mapel Boutique’s standard store hours are Monday through Saturday 11am to 7pm and Sunday 12pm to 5pm.  The Lake Oswego location seasonal hours are 10am to 7pm on Saturdays.  These hours are subject to change and it is always best to refer to Mapel Boutique’s Instagram and/or Facebook pages @mapelboutique for the most up to date information.

What kind of personal shopping services does Mapel Boutique offer?

At Mapel Boutique you have the choice of scheduling a personal styling appointment in-store or via our remote shopping experience, Marke, by Mapel Boutique. In-store or remote styling appointments may be made by text or by calling 971-808-8650 or by emailing stylist@mapelboutique.com.

Marke, by Mapel Boutique, is the shopping experience you didn't know you were missing. With an expert team of personal stylists, we bring the boutique shopping experience conveniently to you. Whether it's at the office, in the school pick up line, or while making dinner, an appointment with Marke fits into your busy lifestyle.

Using FaceTime, text, email and phone communication, we're available when you need to shop for that upcoming interview, vacation or special event. Marke is also available anytime you just need a wardrobe refresh or advice on how to style your current closet.

To learn more about Marke and the personalized services we offer, email us at stylist@mapelboutique.com or call/text us at 971-808-8650.

What is Mapel Boutique’s ‘Give Back’ program?

At Mapel Boutique community is a priority and we strive to serve our local community by offering our Mapel Gives Back program. We invite you to book a private shopping event to raise funds for your non-profit group. We’ll provide drinks and snacks and the best part is that 20% of sales for all full-price merchandise from the event will be donated to your organization!

You can book your event by emailing info@shopmapel.com and include the following information:

• Name of your group
• Location preference
• Desired dates or timeframe
• Estimated attendance